I have entered a postal code which is not known to KN FreightNet. How can I proceed?

In case you have entered details which cannot be handled by KN

FreightNet you can proceed with the quotation or book and have the

option to send a manual request to your local Kuehne+Nagel office. An

operator will get back to you in time

How do I know which Kuehne + Nagel station to choose from?

If you are unsure, simply enter a city or airport code in order to

choose the station related to that place. If you enter a city which has

no Kuehne + Nagel station, a list of Kuehne + Nagel stations including

the distance from the entered city is shown.

The destination of my shipment cannot be chosen. What shall I do?

Currently we only offer service between our stations. The list of

routings is constantly increasing. For other selections please contact

your local Kuehne + Nagel office.

I have dangerous goods cargo. Where can I enter details?

Dangerous goods handling is subjected to strict regulations. That’s why

one of our dangerous goods experts will approach you after submitting

your quote/booking in order to obtain the required information.

What is the maximum size of a piece I can book via KN FreightNet?

In order to receive an instant pricing or place an automated booking

request, the maximum size per piece is 304x230x300 cm with a maximum

weight of 6804,0 kg. You are welcome to request larger shipment, however

these will lead into a manual process as prior checking by our local

operators is required.

I want to include pick-up but cannot choose Incoterm “FCA”.

Currently we cannot offer this due to billing limitations. Please consider term “EXW” for your shipment.

How do I know which Kuehne + Nagel product to choose?

Please visit the products page in order to obtain detailed information and find the right solution for your needs.

What if I want to ship at a time later than 14 days?

Simply save your quote and update 14 days before planned shipping date in order to receive an up-to-date pricing.

How do I know if screening fee is required for my shipment?

Each country has its own regulations and applicability depends on many

factors. Our local operators check every shipment upon booking and can

give you detailed information on decision and local regulations. For

general information on regulations please contact your local office.

Contact details are available via here.

I have submitted a booking. Who is my contact person for further handling?

Our local operators will check your booking and make further

arrangements. You will receive a confirmation with details from your

local operator in charge as soon as preparations have been made.

How long are quotations and bookings stored in KN FreightNet?

Quotations in "Your Quotes" are stored for 45 days after creation and bookings are available for 180 days in "Your Bookings".

I have lost my username and/or password. How can I login?

Simply click “forgot password” below the "Sign In" field and enter your

username or email address. Your password will be mailed to your

registered address.

Which browser types are supported?

Our application supports Microsoft Internet Explorer 8 or higher as well

as Mozilla Firefox 3.6 or higher. If you are unsure which version you

are using please ask your system administrator for assistance.

I am using Microsoft Internet Explorer 8 or higher but the website does not load

For more information on Internet Explorer settings click here.